Refund Policy
Systweak Software will make every effort to provide product-related support and resolve the product-related problems that the user might face; however, if the problem is not fixed or the user is not satisfied with the resolution, the user can apply for a full refund of the product within 60 days from the date of product purchase.
Systweak Software offers a 100% money-back guarantee for the product within 60 days from its date of purchase.
Refund Process
If you are not satisfied with the product's performance, you can send a mail to support@systweak.com requesting a full refund. Please mention the following information in your refund request:
- Full Name used while purchasing the product
- Order number of the product
- Name of the product purchased
- Date of purchase of the product
- E-mail address used for purchase
Refund Timeframe
You can expect to receive a refund within 5-7 business days of submitting the refund request, depending upon the time taken by your bank to credit the money back to your account. The refund will be reversed to the same mode of payment used at the time of purchase. If you do not receive your refund within the mentioned time frame, please feel free to reach out to our support team at support@systweak.com
Product Removal of Refunded Product(s)
Once your refund is processed, please remove all traces of the refunded product from your system and destroy its license key and backup CD (if any). In case you face any problems in uninstalling the product, you can contact our support team at support@systweak.com for assistance.
Other Terms and Conditions
After the refund, you will no longer be entitled to subscription and renewal benefits nor receive any technical support from our support team for the refunded product. If you have other paid, non-refunded, and/or free product(s) from Systweak Software, you will receive updates, subscriptions, renewal benefits, and technical support for those product(s).
Refund after 60 days money-back guarantee
If you have surpassed the 60-day money-back guarantee period and would like a refund, you can still send us your refund request, and it will be reviewed on a case-by-case basis by a Systweak Software refund specialist. Refunds, if applicable, will be processed accordingly within 5-7 business days of submitting the request. For any questions or queries, you may contact our support team at support@systweak.com will get back to you within 1 business day.
Limited Liability
The liability of Systweak Software, in any case, will not be more or will at best be the same as mentioned in the End User License Agreement (EULA), which you received and agreed to while purchasing and installing the product, and which is amended from time to time and communicated via the website. Anything mentioned in this Refund Policy shall not supersede the EULA and shall be governed by the terms and conditions of the EULA as such.